Frequently Asked Questions
how can we help?
Product
What size Silicone Bracelet should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
How do custom products work?
Simply choose your custom base product, add the charms or pendants you like, and purchase as a bundle.
How do I care for my jewelry?
We value our product greatly and want you to share that Gresham Jewelry pride with us! Here are some tips for taking care of your jewels and keeping them in their original form.
- Keep your Gresham Jewelry in their original box in order to protect your pieces from tangling, getting lost or breaking.
- Jewelry is an outfit accessory, so never wear your jewelry in the shower, pool or other extreme climates. (Except for our waterproof Maui Collection)
- Keep jewelry out of direct contact with lotions, aerosols and perfumes in order to protect original materials.
Do you repair jewelry?
Gresham Jewelry is carefully crafted with the utmost care and attention to detail, but we all know that nothing is invincible, including jewelry!
We want you to cherish your GJ for a lifetime! If your Gresham piece requires repairing please contact orders@jewelrybygresham.com and we will do our best to repair it free of charge!
Orders
How long does it take to process an order?
1. Standard Online Orders
- When you place an order, the first step is payment confirmation. This usually happens instantly with credit/debit cards or e-wallets. Bank transfers can take 1–2 business days.
- Next is packing and preparation for shipment. Depending on the store size and order volume, this usually takes 1–3 business days.
- Overall, standard orders are typically processed within 2–5 business days before shipping.
2. Special or Customized Orders
- For personalized items, made-to-order products, or electronics that require assembly, processing takes longer due to production or quality checks.
- These orders usually take 5–10 days to be ready for shipment.
3. International Orders
- Besides internal processing, international shipments go through customs clearance and other import/export procedures.
- Internal processing may be similar to standard orders, but total delivery time can range from 7–21 days or longer, depending on the destination country and shipping service.
In summary:
- Standard orders: 2–5 days
- Customized orders: 5–10 days
- International orders: 7–21 days or longer
Can I modify or cancel my order after placing it?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Orders & Shipping
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Our fulfillment time is 1-2 business days from when the order was placed. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship internationally?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Our fulfillment time is 1-2 business days from when the order was placed. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How long does shipping usually take?
Standard shipping typically takes 3–7 business days, while express shipping arrives within 1–3 business days. Delivery times may vary slightly depending on your location and seasonal demand, especially during holidays when kids’ clothing orders increase.
Returns & Exchanges
How do I start a return/exchange?
To start a return simply email orders@jewelrybygresham.com - please be sure to include your order number.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.