Returns & Exchanges/Policies
- We do our best to get your items to you as fast as possible with the best shipping rates. Please allow 1-3 business days for product fulfillment prior to shipping. You will receive a shipping confirmation email once your order has shipped.
- For all INTERNATIONAL customers – We cannot guarantee that you will or will not be charged for any customs fees. Any customs or import duties that are charged once a product reaches its destination country must be paid by the recipient of the parcel.
Returns / Exchanges
- To begin the process for returning an order, please email firstname.lastname@example.org. From there, our Customer Service Team will get back to you within 48 business hours with the appropriate next steps.
- To cancel an order, an email must be sent to email@example.com within 24 hrs of order placement.
- Returns/Exchanges are accepted within two weeks of shipment if the item(s) is in stock.
- We do NOT accept returns/exchanges after two weeks from shipment date.
- We do NOT accept any returns or exchanges on any INTERNATIONAL orders.
- We do NOT accept any returns or exchanges on small batches or special collection pieces such as glass items or rugs.
- Jewelry is fragile. Please note that wearing your Gresham Jewelry (and all your jewels) in water or spraying with aerosols and lotions can be damaging over time.
Please email us at firstname.lastname@example.org for any other questions or concerns regarding an order.